At Your Service:
(314) 892-8177

Frequently Asked Questions

 

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Do you service any fans?

No. We only service Casablanca fans.

Do you install new fans?

No. We will hang fans where you have wiring already in place. We will also take down and rehang fans that needed repair.  We do not handle any electrical wiring, but we do have wonderful contractors we can refer you to. 

What do I need when calling for service?

Please be ready to call with your model number and serial number of your fan. These numbers can be found in your service manual from the purchase of your fan or on the fan itself. 

 

How long will it take to repair my fan?

It depends on the complexity of the problem with your ceiling fan. A majority of fans are fixable during our service call. The exceptions we bring back to our shop and try to get rehung within 30 days.

Is my fan under warranty?

* IN-HOME SERVICE: Casablanca offers in-home service WHERE AVAILABLE as follows:

Within the first 120 days, Casablanca will send a field service representative to repair or replace the part or parts deemed to be defective from the factory, including blades, light kits and glass. Most service center contracts cover up to a 30 mile radius from their place of business. Casablanca will not cover repairs caused by improper installation. After the 120 day period, the Consumer will be charged for the service call and labor. Casablanca will pay for all defective parts through the duration of the parts warranty. Note: Service Centers are required to submit a Proof of Purchase with each warranty claim. The Consumer must provide a copy of the Proof of Purchase at the time of service. If no in-home service is available, the consumer may send an in-warranty fan to Casablanca Fan Company, Pomona, California for repair. The fan must be packaged properly, shipped and include a copy of the Proof of Purchase. The fan will be repaired and returned at no charge to the consumer, freight prepaid.

To schedule an appointment you can call  (314) 892-8177 or via email at service@normanfanservice.com

Do you have a warranty on fan repairs?

If we replace a part on a service call Casablanca warranties that part for 1 year. 

Should I wait till spring to repair my fan?

Actually we recommend calling as soon as you notice the fan needing repair. During our off season (Nov - Feb) your wait time will be a lot less.